Pennsylvania SPCA Lancaster Center

I emailed the facility prior to visiting an available dog to see if she might fit our family, which includes young children. I was encouraged by the response and visited the facility with my family the same afternoon. I tried to make an appointment as well, but was told the dogs are FCFS. We still drove almost an hour to get there with our young children. Then we waited 40 minutes in the lobby. Finally, a lady/ handler brought out the dog we had requested to meet to the lobby. We were told to sit in our seats and not move unless approached by the dog. We knew the dog was shy to begin with, and she was not interested in approaching. She just wanted to be petted by the handler. I took that as a good sign-she could form strong bonds with others. When I handed our young son to my husband, he started crying and the handler immediately declared the meeting over because she felt it was “too much” for the dog. While I respect the handlers position, we were given less than 10 minutes in a highly awkward and less than ideal environment to bond with a shy animal. I definitely felt short changed and will not be visiting again. We are a good family with a lot to offer a dog in need, but we did not feel that we were even considered after making considerable effort to have a “meet.”

These people do not know what they are doing. They are a pathetic group of people who hurt animals not help them in this community, turn away potential adopters, allow animal abuse to continue, and have 0 ability to make an actual difference. Another rescue group should be started that understands what they are doing and helps & not hurts animals in their care.

Was able to find my neighbor's dog fast. Thank you for helping us. At first was disappointed because I was trying to ask someone at the gate for help and she told me to hold on and then ran towards the door like I wasn't standing there. But once I was able to get someone's attention we were able to retrieve the dog. So thank you for your help. Tell your employees or volunteers not to be rude especially if someone is looking for their pet.

We saved a momma cat and her 5 kittens. Having the momma cat fixed seemed to be within an acceptable time frame but we've been waiting months for an appointment for just one of the kittens. Not sure what the extreme delay is being that this is pretty much what they do here. I don't want to just drop off the kittens and have them be their problem so I feel we're doing the right thing by having them fixed. Now we have to keep the female separated from the 4 male kittens for at least another month or else we will have more kittens to deal with. It doesn't make alot of sense to me. Maybe they are actually that busy? Its frustrating